Privacy Policy

Welliyah respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Welliyah collects, uses, and protects your information when you use the Welliyah mobile application (“App”).

By using the Welliyah App, you agree to the collection and use of information in accordance with this Privacy Policy.

We may collect the following types of information:

Account Information

• Name
• Email address
• Profile details you choose to provide

Service Information

• Appointment bookings
• Service history
• Preferences and saved providers

Technical Information

• Device type
• IP address
• App usage data
• Analytics data
• Log data necessary for platform functionality

We only collect information necessary to operate and improve the Welliyah platform.

Communication Data

• Messages exchanged between users and professionals through the in-app chat feature
• Support inquiries and communications

Verification Information (Professionals only)

Professional documents such as certifications, licenses, or qualifications submitted for verification purposes.

Device and Technical Identifiers

• Device identifiers
• Crash logs
• Diagnostics data
• App interaction data collected through analytics and monitoring tools

We use your information to:

• Provide and operate the Welliyah platform
• Facilitate bookings between users and professionals
• Improve user experience and app performance
• Send booking confirmations, reminders, and updates
• Provide customer support and respond to inquiries
• Maintain security, prevent fraud, and protect platform integrity
• Verify professional credentials and maintain trust and safety within the platform

• Payments are processed securely by third-party providers such as Stripe
• Welliyah does not store full payment card details
• Payment providers process your data according to their own privacy and security policies

We do not sell or rent your personal data.

We may share information only when necessary to:

• Facilitate bookings with professionals
• Provide services requested by users
• Comply with legal obligations
• Protect the safety, rights, and integrity of users, professionals, and the platform

We may also share limited technical and usage data with trusted service providers (such as cloud hosting, analytics, and payment processing services) strictly for the purpose of operating and improving the platform.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we take strong measures to protect your data, no method of transmission over the internet is completely secure.

• Data is encrypted in transit using secure protocols
• We take reasonable measures to protect user data from unauthorized access, disclosure, or misuse

We retain personal data only as long as necessary to:

• Operate the platform
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

You have the right to:

• Access your personal data
• Request correction of your data
• Request deletion of your data

You can delete your account by

• Using the Delete Account feature within the app (Profile → Security → Delete Account), or
• Contacting us at support@welliyah.com

What happens when you delete your account

• Your personal information (such as name, email, and profile details) will be permanently deleted
• Messages and account-related data will be removed from our system
• Some data (such as transaction or booking records) may be retained where required for legal, tax, or operational purposes

Processing time

• Account deletion requests are processed within a reasonable timeframe (typically within 30 days)
• Once deleted, your account cannot be recovered

If you need assistance, please contact us at support@welliyah.com.

Your information may be processed or stored in countries outside your country of residence, including by third-party service providers.

We take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

Welliyah is intended for users aged 18 years and older.

We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take steps to delete it.

We use third-party services such as:

• Payment processors (e.g., Stripe)
• Cloud hosting providers (e.g., Firebase / Google Cloud)
• Analytics and performance monitoring tools

These services may process data on our behalf in accordance with their own privacy and security policies.

• We may update this Privacy Policy from time to time
• Any changes will be posted with an updated effective date
• Continued use of the App indicates acceptance of the updated policy

If you have any questions about this Privacy Policy, please contact us:

support@welliyah.com