Help Center
We're here to help
Get support with bookings, accounts, refunds, and technical issues. Browse the FAQs below or send our care team a message — we'll reply by email.
support@welliyah.com
Bookings, account help, refunds, technical issues.
Contact Us
Press, partnerships, and general inquiries.
Frequently asked questions
How do I cancel or reschedule a booking?+
Open the booking from your account, then choose Cancel or Reschedule. If the option isn't available, send us a message below with your booking reference and we'll handle it.
When will I get a refund?+
Approved refunds are issued to your original payment method and typically arrive within 5–10 business days, depending on your bank.
I can't log in to my account — what now?+
Use the ‘Forgot password’ link on the login page. If the reset email doesn't arrive, check spam, then contact support below with the email on your account.
How do I report an issue with a professional?+
Submit the form below with the date, the professional's name, and a brief description. Our care team reviews every report personally.
Is something broken in the app?+
Tell us the device, browser/app version, and what you were trying to do. Screenshots help — you can email them to support@welliyah.com.
How quickly will I hear back?+
Support inquiries are typically answered within 1 business day.
Submit a support request
Your request goes to support@welliyah.com. A real person from our care team will reply — no auto-responses.